If you’re a business owner or manager utilizing HARO (Help a Reporter Out) to bolster your digital marketing and PR efforts, you understand the significance of this powerful platform.
HARO connects businesses with journalists seeking expert insights, enabling you to gain valuable media coverage and backlinks.
However, occasionally, you might encounter issues with your HARO account, leading you to wonder if it’s disabled.
In this guide, we’ll walk you through the signs that may indicate a disabled HARO account and offer solutions to get you back on track.
Steps to check before contacting HARO’s support team
Check your HARO account login
The first step to identify a disabled HARO account is attempting to log in.
If you find yourself unable to access your HARO account and encounter error messages related to authentication or account verification, it’s possible that your account has been disabled.
The best way and it’s always a ‘sure bet’ to tell you, simply, enter your email under the ‘reset your password’ area. It will straight away confirm whether your account is disabled or not.
You will see in the red box a notice saying “You are attempting to use the email address for a disabled account. Please try a different email address or contact support.”
If that is not the case, carry on with the following steps before contacting support. We have always found HARO ‘customer support’ team to be pretty hopeless, even if you are a paying customer with a HARO paid membership!
Review account activity
Once logged in, review your account’s recent activity. If you notice a sudden lack of new queries or an absence of email notifications from HARO, it may indicate a disabled account.
HARO frequently sends queries from journalists, and if you’ve been a regular participant, a sudden stop in queries can raise concerns.
Examine HARO membership status
HARO offers different membership tiers, such as Basic (free) and Premium (paid). If your account was on the Basic plan and you haven’t utilized it for an extended period, it’s possible that it has been deactivated due to inactivity.
Upgrading to the Premium plan can ensure uninterrupted access (sometimes) to HARO’s benefits.
Check your email bounce rate
HARO sends email notifications to subscribers regularly. If your email address associated with the HARO account has a high bounce rate, it might trigger the platform to disable your account.
Ensure your email address is up-to-date and capable of receiving HARO emails.
Reach out to HARO support
If you’ve explored the previous steps and still suspect your HARO account is disabled, it’s time to reach out to HARO support.
Their team can provide specific information about the status of your account and offer guidance on resolving any issues.
You can find their contact details on their contact us page – good luck!
Can an inactive HARO account be reactivated?
Yes, an inactive HARO account can be reactivated. If your account was deactivated due to inactivity or low engagement, contact HARO support to reinstate your access. Consider upgrading to the Premium plan to avoid future deactivation.
Will I be notified if my HARO account is disabled?
HARO typically, but not always, sends notifications if your account is disabled, but these messages may end up in your spam or junk folders. Always check your email settings to ensure HARO emails are received in your inbox.
Can I appeal if my HARO account is wrongfully disabled?
HARO used to be fairly responsive to user concerns, and if you believe your account was disabled unjustly, contact their support team to appeal the decision. IF they reply, be prepared to provide relevant information to support your case!
So, rounding this up
Maintaining an active HARO account is crucial for businesses seeking media coverage and valuable backlinks. By keeping an eye on your account’s activity, promptly updating your email address, and reaching out to HARO support when needed, you can navigate any account-related challenges effectively.
Remember, HARO is a potent tool for amplifying your brand’s presence; knowing how to manage your account ensures you make the most of this excellent resource.
A disabled HARO account doesn’t mean the end of your PR and digital marketing endeavors. With proper attention and action, you can restore your account and continue leveraging HARO’s benefits to elevate your brand’s reputation and visibility.